Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

a) Information You Provide Directly

• Full name

• Email address

• Phone number

• Billing address

• Pickup and drop-off locations

• Flight numbers and travel details

• Passenger count and luggage details

• Payment information (processed securely by third-party providers)

• Corporate account details

• Any information submitted via contact forms, quote requests, or bookings

b) Automatically Collected Information

• IP address

• Browser type and device information

• Pages visited and time spent on our website

• Referring URLs

This information is collected through cookies, analytics tools, and server logs.

2. How We Use Your Information

We use your information to:

• Provide and manage chauffeur and transportation services

• Process bookings, estimates, and payments

• Communicate booking confirmations, updates, and service notices

• Improve website performance, security, and user experience

• Comply with legal, regulatory, and insurance obligations

• Prevent fraud and ensure service integrity

We do not sell or rent your personal information.

3. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Ensure website functionality

• Analyze traffic and performance

• Improve content and user experience

You may disable cookies through your browser settings; however, some features may not function properly.

4. Disclosure of Information

We may share your information only when necessary with:

• Payment processors (e.g., credit card gateways)

• Hosting, security, and IT service providers

• Chauffeurs and operational partners strictly for service fulfillment

• Legal or regulatory authorities if required by law

All third parties are required to protect your information and use it solely for authorized purposes.

5. Data Storage & Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information against loss, theft, unauthorized access, disclosure, or misuse.

Despite our best efforts, no method of electronic transmission or storage is 100% secure.

6. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes outlined in this policy

• Meet legal, accounting, and regulatory requirements

When no longer required, information is securely deleted or anonymized.

7. Your Rights (Canada & Quebec)

You have the right to:

• Access your personal information

• Request corrections or updates

• Withdraw consent (subject to legal or contractual restrictions)

• Request deletion of personal data where applicable

• Obtain information about how your data is used

Requests may be made by contacting us using the details below.

8. International Transfers

Some service providers may store or process data outside Canada. When this occurs, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable privacy laws.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Black City Cars
📧 Email: info@blackcitycars.com
🌐 Website: https://blackcitycars.com